PRIVACY POLICY

Last updated: 08/11/2025 — Applies to visitors from Australia and other jurisdictions.

Quick summary

We collect only the information needed to run our services (for example, booking appointments or responding to enquiries).
We store and protect your data, never sell it, and share it only with trusted providers (such as analytics or appointment systems) when required to deliver a service. You can request access, correction or deletion of your information — contact details are below.

1. Information we collect

When you use our website or contact our clinic we may collect personal information such as:

Full name
Email address
Phone number
Medical or health-related information you provide (when relevant)
Usage and navigation data from the website (see cookies section)

Collecting this information is necessary for appointments, medical record keeping, answering enquiries, and improving our services.

2. How we use your information

To book and manage appointments and communicate with you about your care.
To respond to enquiries made via forms, email or phone.
To maintain medical or service records where applicable.
To analyse and improve our website and services.
To meet legal or regulatory obligations.

3. How we store and protect your information

We take reasonable steps to protect personal information from unauthorised access, disclosure, loss or modification. This includes using secure servers, access controls and encryption when appropriate.

Where we store health or sensitive information, we apply additional safeguards in line with applicable laws and professional obligations.

4. Sharing information with third parties

We do not sell your personal information. We may share personal information with:

Trusted service providers who help deliver our services (e.g., booking platforms, IT hosting, email providers)
Health professionals involved in your care, where required or when you consent
Authorities where required by law

Where third parties process data on our behalf, we take steps to ensure they handle data securely and comply with privacy obligations.

5. Cookies, pixels and tracking technologies

Our site uses cookies and similar technologies to:

Remember your preferences and form entries
Analyse site usage to improve performance (for example, Google Analytics)
Measure the effectiveness of online advertising (e.g. Google Ads, Meta/ Facebook)

If we use Google services such as Google Analytics, Google Ads, Google Search Console or Google My Business, these services may collect browsing data. You can manage cookies through your browser settings — note some site features may not work if cookies are disabled.

6. Legal basis and compliance

For Australian visitors, our handling of personal information is governed by the Privacy Act 1988 and the Australian Privacy Principles